Shipping & Returns

How long does shipping take?

Subject to rental availability with customers and receipt of payment, orders will be processed the same day you have scheduled your rental/s and handed over to a courier the following day for delivery.

A delivery fee applies to ALL rentals upon checking out. Shipping fees are excluded from the product rental fee displayed on the store.

Delivery times vary.

  • As a metropolitan customer; Cape Town, Johannesburg, George, Port Elizabeth, Durban, Bloemfontein, and Pretoria we urge you to place your orders 1-2 days before your special occasion.
  • As an outlying customer please place your orders 3 days before your special occasion.

We urge that all customers place their orders in advance to ensure it is delivered in time before your special occasion.

What is the return policy for rentals that do not fit?

When returning an unsatisfactory rental you will be given a credit to the value of the returned garment for future use. Under no circumstances will products that have been damaged beyond repair be accepted for return or credit, it being your responsibility to inspect the products immediately upon delivery and most importantly keep them in the same condition upon use.

Any rental/s received back at our offices that are damaged beyond repair, you as the customer will be liable to pay the FULL amount advertised on the Front Row website of said garment/s.

How do I return my rental when I'm done?

Your return day will be the last selected date on our drop down calendar when booking your rental. It's important to ensure that you are available on the designated day for the collection. If you fail to be available as agreed, you will be held liable for the late fees that have been set.

If your return is missed without prior communication, Front Row will debit your account as below:

  • Late fee pricing based on your membership plan:
  • Late fee of R350 for all Silver Membership Customers (Tier 2)
  • Late fee of R525 for all Gold Membership Customers (Tier 3)
  • Late fee of R466 for all Platinum Membership Customers (Tier 4)

If you’ve missed your pick up date on your One-Night stand rental, you will be billed a late fee of 50% to your original rental amount.

Rental/s that have been lost in your possession, need to be reported to info@rentfrontrow.com immediately. You will be liable to pay the FULL amount advertised on the FR website of said garment/s.

Ensure that your rentals are returned in the same condition as you received them. Pack your FROWS into the provided clothing bag, and our couriers will provide a second flyer bag and waybill to facilitate a seamless return process. It's essential to maintain the items' condition and follow the provided instructions for a hassle-free. return experience.

Can I cancel my subscription?

You are entitled to cancel your subscription or once-off rental, without reason and without penalty. If you cancel your subscription before the current billing period is over, your subscription will remain active until the end of that period. You will continue to have access to the service and enjoy its benefits until the billing period concludes.

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